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1. 发明申请

US20120284078A1 TOOL FOR MANAGER ASSISTANCE 失效
标题翻译：管理人员协助工具
公开(公告)号：US20120284078A1
公开(公告)日：2012-11-08
申请号：US13102203
申请日：2011-05-06
申请人： SHIVALI AGARWAL , SAEED BAGHERI , JARIR K. CHAAR , ALI PARANDEHGHEIBI , KRISHNA C. RATAKONDA , BIKRAM SENGUPTA
发明人： SHIVALI AGARWAL , SAEED BAGHERI , JARIR K. CHAAR , ALI PARANDEHGHEIBI , KRISHNA C. RATAKONDA , BIKRAM SENGUPTA
IPC分类号： G06Q10/00
CPC分类号： G06Q10/04 , G06Q10/06
摘要： A computer implemented method, system, and/or computer program product generate an optimal training policy and an optimal promotion policy to accommodate an upcoming project. Required new job positions are identified for an upcoming project. A skillset matrix, which describes a current skill level of each worker in a work unit, and a promotion matrix, which describes historical evaluations of how well each worker achieved predefined goals of past projects, are generated. The skillset matrix is utilized to create an optimal training policy that identifies which workers are in need of additional training in order to qualify for one or more of the identified new job positions, and the promotion matrix is utilized create an optimal promotion policy that identifies which workers will be candidates for being promoted into one or more of the identified said new job positions.
摘要翻译：计算机实现的方法，系统和/或计算机程序产品产生最佳培训政策和最佳促销政策以适应即将到来的项目。为即将到来的项目确定所需的新工作职位。描述了工作单位中每个工人的当前技能水平的技能组矩阵，以及描述了每个员工实现过去项目的预定目标的历史评估的晋升矩阵。技能组矩阵用于创建最佳的培训政策，以确定哪些工人需要额外的培训，以符合一个或多个所识别的新工作职位，并且利用促销矩阵创建一个最佳促销政策，以确定哪个工作人员将被提拔为一个或多个已确定的新职位的候选人。

2. 发明申请

US20120284076A1 OPTIMIZING SERVICE DELIVERY SYSTEMS 有权
标题翻译：优化服务提供系统
公开(公告)号：US20120284076A1
公开(公告)日：2012-11-08
申请号：US13098987
申请日：2011-05-02
申请人： SHIVALI AGARWAL , SAEED BAGHERI , JARIR K. CHAAR , KRISHNA C. RATAKONDA , BIKRAM SENGUPTA
发明人： SHIVALI AGARWAL , SAEED BAGHERI , JARIR K. CHAAR , KRISHNA C. RATAKONDA , BIKRAM SENGUPTA
IPC分类号： G06Q10/00
CPC分类号： G06Q50/10
摘要： A computer implemented method, system and/or computer program product optimizes a service delivery system. A processor receives a first set of inputs that describes a current state of a service delivery system and a second set of inputs that describes a cost overhead for the service delivery system. The processor then optimizes the service delivery system in order to derive an optimized service delivery system.
摘要翻译：计算机实现的方法，系统和/或计算机程序产品优化服务递送系统。处理器接收描述服务传送系统的当前状态的第一组输入和描述服务传送系统的开销开销的第二组输入。然后，处理器优化服务传递系统，以便导出优化的服务传递系统。

3. 发明申请

US20120316912A1 OPTIMIZING A SHARED SERVICE DELIVERY SYSTEM 失效
标题翻译：优化共享服务交付系统
公开(公告)号：US20120316912A1
公开(公告)日：2012-12-13
申请号：US13155580
申请日：2011-06-08
申请人： SHIVALI AGARWAL , SAEED BAGHERI , JARIR K. CHAAR , KRISHNA C. RATAKONDA , VINAY K. REDDY , BIKRAM SENGUPTA
发明人： SHIVALI AGARWAL , SAEED BAGHERI , JARIR K. CHAAR , KRISHNA C. RATAKONDA , VINAY K. REDDY , BIKRAM SENGUPTA
IPC分类号： G06Q10/00
CPC分类号： G06Q10/04
摘要： A computer implemented method, system, and/or computer program product optimize a shared service delivery system. A model of an existing shared service delivery system is created. Capacity of the existing shared service delivery system is defined according to required resources for existing projects, new projects, and proposed projects. Existing cells of practitioners in the existing shared service delivery system are identified, and any gaps or gluts of capacity in the existing cells of practitioners are identified according to a general predetermined resource requirement for the shared service delivery system.
摘要翻译：计算机实现的方法，系统和/或计算机程序产品优化共享服务传递系统。创建现有共享服务传递系统的模型。现有共享服务提供系统的容量根据现有项目，新项目和拟议项目的所需资源进行定义。识别现有共享服务传递系统中的从业者的现有单元，并且根据共享服务传送系统的一般预定资源要求来识别从业人员现有单元中的容量的任何间隙或容量。

4. 发明申请

US20120284073A1 OPTIMIZED COLLABORATION BETWEEN DISTRIBUTED CENTERS OF GLOBAL SERVICE DELIVERY SYSTEMS 审中-公开
标题翻译：分布式全球服务提供系统中心之间的优化合作
公开(公告)号：US20120284073A1
公开(公告)日：2012-11-08
申请号：US13099504
申请日：2011-05-03
申请人： SHIVALI AGARWAL , SAEED BAGHERI , JARIR K. CHAAR , KRISHNA C. RATAKONDA , BIKRAM SENGUPTA
发明人： SHIVALI AGARWAL , SAEED BAGHERI , JARIR K. CHAAR , KRISHNA C. RATAKONDA , BIKRAM SENGUPTA
IPC分类号： G06Q10/00
CPC分类号： G06Q10/101
摘要： A computer implemented method, system, and/or computer program product facilitate optimal collaboration between cells from different service centers for delivering a service to a customer. A cost of collaboration between two cells in different service centers is defined. Each of the two cells is a group of resources capable of executing a same task, and the cost is a 3-Tuple that consists of a monetary cost, a makespan cost, and a skill misalignment cost associated with the collaboration. After establishing acceptable cost ranges for the 3-Tuple based on constraints defined by an enterprise policy, a processor creates multiple collaboration matrices based on different permutations of the 3-Tuple. Once an optimal collaboration function derived from the multiple collaboration matrices is identified, the task is assigned to two optimal cells identified in the optimal collaboration function.
摘要翻译：计算机实现的方法，系统和/或计算机程序产品促进来自不同服务中心的小区之间的最佳协作，以将服务递送给客户。定义不同服务中心的两个单元之间的协作成本。两个单元中的每一个是能够执行相同任务的一组资源，并且成本是由与合作相关联的货币成本，制造成本和技能失调成本组成的3元组。在基于企业策略定义的约束条件建立3元组可接受的成本范围之后，处理器基于3元组的不同排列创建多个协作矩阵。一旦识别出从多个协作矩阵得到的最佳协作功能，则将该任务分配给在最佳协作功能中标识的两个最佳单元。

5. 发明申请

US20110288902A1 COLLABORATION BASED CAPACITY PLANNING IN A MODULAR BUSINESS SETTING 失效
标题翻译：在模块化业务设置中基于协作的容量规划
公开(公告)号：US20110288902A1
公开(公告)日：2011-11-24
申请号：US12782312
申请日：2010-05-18
申请人： SAEED BAGHERI , JARIR K. CHAAR , KRISHNA C. RATAKONDA , NIANJUN ZHOU
发明人： SAEED BAGHERI , JARIR K. CHAAR , KRISHNA C. RATAKONDA , NIANJUN ZHOU
IPC分类号： G06Q10/00
CPC分类号： G06Q10/10 , G06Q10/06 , G06Q10/06312
摘要： A computer implemented method, system, and/or computer program product collaboratively reallocate resources across business modules. A collaboration vector, which describes primary and second abilities for each of multiple resources, is defined. A decision matrix is created from multiple collaboration vectors, and a pipeline for transferring the multiple resources among multiple business modules is defined based on the decision matrix. A recurring time interval to measure an effectiveness of the multiple business modules is defined, and the multiple resources are reallocated according to a measured effectiveness of the multiple business modules. The collaborative matrix is optimized to reflect reallocation of the multiple resources.
摘要翻译：计算机实现的方法，系统和/或计算机程序产品在业务模块之间协调地重新分配资源。定义了一个描述每个资源的主要和第二个能力的协作向量。从多个协作向量创建决策矩阵，并且基于决策矩阵来定义用于在多个业务模块之间传送多个资源的流水线。定义了衡量多个业务模块有效性的重复时间间隔，并根据多个业务模块的测量有效性重新分配多个资源。优化协作矩阵以反映多重资源的重新分配。

6. 发明申请

US20120291007A1 MANAGEMENT OF TEMPLATE VERSIONS 有权
标题翻译：模板版本的管理
公开(公告)号：US20120291007A1
公开(公告)日：2012-11-15
申请号：US13105084
申请日：2011-05-11
申请人： SAEED BAGHERI , JARIR K. CHAAR , YI-MIN CHEE , FENG LIU , DANIEL V. OPPENHEIM , KRISHNA C. RATAKONDA
发明人： SAEED BAGHERI , JARIR K. CHAAR , YI-MIN CHEE , FENG LIU , DANIEL V. OPPENHEIM , KRISHNA C. RATAKONDA
IPC分类号： G06F9/44
CPC分类号： G06F17/248 , G06F17/2288 , G06Q10/10
摘要： A computer implemented method, system, and/or computer program product modifies a master template for an executable document. A version architecture comprises a master template for a master document, a new variation document that describes what changes are to be made to the master template for a specific context, and a resulting modified template based on the master template and rule-based instructions found in the new variation document. A processor defines an executable master document from the master template that, when executed, produces a final product. Specific rules set out conditions for modifying the master template for the specific context. These specific rules are used to define a new variation document, which is applied against the master template to generate a context-specific modified template. The context-specific modified template is then used to generate a context-specific executable document that, when executed, generates a final context-specific product.
摘要翻译：计算机实现的方法，系统和/或计算机程序产品修改可执行文档的主模板。版本架构包括主文档的主模板，描述对特定上下文对主模板进行什么更改的新变体文档，以及基于主模板和基于规则的指令的结果修改模板新的变化文件。处理器从主模板定义可执行主文档，当执行时，它生成最终产品。具体规则规定了修改特定上下文的主模板的条件。这些特定规则用于定义新的变体文档，该文档适用于主模板以生成上下文特定的修改模板。然后使用上下文特定的修改的模板来生成上下文特定的可执行文档，该文件在执行时生成最终上下文特定的产品。

7. 发明申请

US20120054764A1 AUTOMATED ALLOCATION OF RESOURCES TO FUNCTIONAL AREAS OF AN ENTERPRISE ACTIVITY ENVIRONMENT 失效
标题翻译：资源对企业活动环境功能区域的自动分配
公开(公告)号：US20120054764A1
公开(公告)日：2012-03-01
申请号：US12868049
申请日：2010-08-25
申请人： SAEED BAGHERI , JARIR K. CHAAR , YI-MIN CHEE , KRISHNA C. RATAKONDA , NIANJUN ZHOU
发明人： SAEED BAGHERI , JARIR K. CHAAR , YI-MIN CHEE , KRISHNA C. RATAKONDA , NIANJUN ZHOU
IPC分类号： G06F9/50
CPC分类号： G06F9/50 , G06Q10/0631 , G06Q10/063112
摘要： A computer implemented method, system and/or computer program product automatically allocate resources to functional areas of an enterprise activity environment. A skill level of a resource is determined for multiple functional areas. A unique ramp-up index is associated with each of the multiple functional areas. An affinity index is associated with each of the multiple functional areas, wherein the affinity index is based on a level of productivity drop of other resources in a specific functional area if the resource is assigned to another functional area. Expected resource and skill level requirements of a project are identified, and a cohesion index is defined. The cohesion index measures the disruption that may result from adding the resource to or removing the resource from a functional area. The resource is automatically allocated to one or more functional areas based on the unique ramp-up index, the cohesion index, and the affinity index associated with a particular functional area in view of the expected resource and skill level requirements.
摘要翻译：计算机实现的方法，系统和/或计算机程序产品自动地将资源分配给企业活动环境的功能区域。为多个功能区域确定资源的技能级别。独特的加速索引与多个功能区域中的每一个相关联。亲和度索引与多个功能区域中的每一个相关联，其中如果资源被分配给另一功能区域，则亲和度索引基于特定功能区域中的其他资源的生产率下降的水平。确定项目的预期资源和技能水平要求，并确定凝聚力指数。内聚指数衡量了从功能区域添加资源或从功能区域中删除资源可能导致的中断。鉴于预期的资源和技能水平要求，基于唯一的上升指数，内聚指数和与特定功能区域相关联的亲和度指数，资源被自动分配给一个或多个功能区域。

8. 发明申请

US20120054761A1 WORK PLAN PRIORITIZATION FOR APPLICATION DEVELOPMENT AND MAINTENANCE USING POOLED RESOURCES IN A FACTORY 失效
标题翻译：工厂计划优先采用发展和维护工厂使用池塘资源
公开(公告)号：US20120054761A1
公开(公告)日：2012-03-01
申请号：US12862904
申请日：2010-08-25
申请人： SAEED BAGHERI , JARIR K. CHAAR , YI-MIN CHEE , KRISHNA C. RATAKONDA
发明人： SAEED BAGHERI , JARIR K. CHAAR , YI-MIN CHEE , KRISHNA C. RATAKONDA
IPC分类号： G06F9/46
CPC分类号： G06F9/46 , G06F8/20 , G06Q10/06
摘要： A computer implemented method, system and/or computer program product schedule execution of work requests through work plan prioritization. One or more work packets are mapped to and assigned to each work request from a group of work requests. A complexity level is derived for and assigned to each work packet, and priority levels of various work requests are determined for each entity from a group of entities. A global priority for the group of work requests is then determined. The global priority and the complexity levels combine to create a priority function, which is used to schedule execution of the work requests.
摘要翻译：计算机实现的方法，系统和/或计算机程序产品通过工作计划优先级排序执行工作请求。一个或多个工作包被映射到并分配给来自一组工作请求的每个工作请求。为每个工作包导出和分配复杂度级别，并且从一组实体为每个实体确定各种工作请求的优先级。然后确定工作组请求的全局优先级。全局优先级和复杂性级别结合起来创建一个优先级功能，用于调度执行工作请求。

9. 发明申请

US20120053977A1 SCHEDULING RESOURCES FROM A MULTI-SKILL MULTI-LEVEL HUMAN RESOURCE POOL 失效
标题翻译：从多层次的人力资源池中调度资源
公开(公告)号：US20120053977A1
公开(公告)日：2012-03-01
申请号：US12868027
申请日：2010-08-25
申请人： SAEED BAGHERI , JARIR K. CHAAR , YI-MIN CHEE , DANIEL V. OPPENHEIM , KRISHNA C. RATAKONDA , NIANJUN ZHOU
发明人： SAEED BAGHERI , JARIR K. CHAAR , YI-MIN CHEE , DANIEL V. OPPENHEIM , KRISHNA C. RATAKONDA , NIANJUN ZHOU
IPC分类号： G06Q10/00
CPC分类号： G06Q10/063112
摘要： Each work item from a group of work items is categorized as either complex or intense, and a unique work requirement statement is derived for each work item based on whether it is complex or intense. A unique resource value statement is assigned to different human resources. Past performances of the human resources are analyzed against completed work items in order to adjust the unique resource value statement, thus creating updated human resource value statements. An optimized work requirement statement is created by recalculating the unique work requirement statement for each work item based on the updated human resource value statements. A schedule for automated allocation of human resources to functional areas of an enterprise activity environment and scheduling of work items to the functional areas is formulated based on the optimized requirement statement for each work item in the group of work items.
摘要翻译：来自一组工作项目的每个工作项目被分类为复杂的或激烈的，并且基于其是复杂的还是强烈的，为每个工作项目导出独特的工作需求语句。独特的资源价值声明被分配给不同的人力资源。对完成的工作项目对人力资源的过往表现进行分析，以调整独特的资源价值声明，从而创建更新的人力资源价值报表。通过基于更新的人力资源价值语句重新计算每个工作项的唯一工作需求语句来创建优化的工作需求语句。基于对工作项目组中每个工作项目的优化需求说明，制定了将人力资源自动分配给企业活动环境功能区域和对功能区域的工作项目进行调度的时间表。

10. 发明申请

US20120144363A1 MANAGEMENT OF WORK PACKETS IN A SOFTWARE FACTORY 失效
标题翻译：一个软件工厂的工作包的管理
公开(公告)号：US20120144363A1
公开(公告)日：2012-06-07
申请号：US13365643
申请日：2012-02-03
申请人： FAUSTO BERNARDINI , JARIR K. CHAAR , YI-MIN CHEE , JOSEPH P. HUCHEL , THOMAS A. JOBSON, JR. , DANIEL V. OPPENHEIM , KRISHNA C. RATAKONDA
发明人： FAUSTO BERNARDINI , JARIR K. CHAAR , YI-MIN CHEE , JOSEPH P. HUCHEL , THOMAS A. JOBSON, JR. , DANIEL V. OPPENHEIM , KRISHNA C. RATAKONDA
IPC分类号： G06F9/44
CPC分类号： G06Q10/06 , G06F8/71 , G06Q10/06311 , G06Q30/0611 , G06Q30/0631 , G06Q30/08 , Y02P90/86
摘要： Work packets are assembled, within a software factory, into a customized deliverable unit of software by software factory components that have been rated as being the most suitable according to requirements set by the customer. The work packets comprise exit criteria for returning the work packets and the customized deliverable unit from an assembly line to a software factory operations unit in the software factory.
摘要翻译：工作包在软件工厂内由软件工厂组件组装成可定制的可交付软件单元，这些软件工厂组件根据客户的要求被评为最合适的。工作包包括用于将工作包和定制的可交付单元从组装线返回到软件工厂中的软件工厂操作单元的退出标准。

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