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3. 发明授权

US08296311B2 Solution search for software support 有权
标题翻译：解决方案搜索软件支持
公开(公告)号：US08296311B2
公开(公告)日：2012-10-23
申请号：US13301527
申请日：2011-11-21
申请人： Roman Rapp , Constantin Savu , Tilmann Haeberle , Thomas Schneider , Olena Kushakovska , Jean-Pierre Djamdji
发明人： Roman Rapp , Constantin Savu , Tilmann Haeberle , Thomas Schneider , Olena Kushakovska , Jean-Pierre Djamdji
IPC分类号： G06F17/30
CPC分类号： G06F17/30557 , G06F9/453 , G06F11/0709 , G06F11/0748 , G06F11/0769 , G06F11/079 , G06F11/327
摘要： A search middleware may be used to receive search requests regarding a software incident associated with a software application. The search requests may be populated with attribute values determined based on context data associated with the software application and collected in association with the software incident. The search requests may be dispatched to a subset of a plurality of solution repositories, even if the solution repositories have different interfaces and/or search technologies. The resulting solution documents retrieved from the solution repositories may be compiled for presentation on a solution search interface.
摘要翻译：可以使用搜索中间件来接收关于与软件应用相关联的软件事件的搜索请求。搜索请求可以根据与软件应用相关联的上下文数据确定的属性值来填充并且与软件事件相关联地收集。即使解决方案存储库具有不同的接口和/或搜索技术，搜索请求可以被分派到多个解决方案库的子集。可以编译从解决方案库中检索的所得到的解决方案文档，以便在解决方案搜索界面上显示。

4. 发明申请

US20070164849A1 Enterprise software with contextual support 审中-公开
标题翻译：具有上下文支持的企业软件
公开(公告)号：US20070164849A1
公开(公告)日：2007-07-19
申请号：US11322623
申请日：2005-12-30
申请人： Tilmann Haeberle , Lilia Kotchanovskaia , Juergen Subat , Berthold Wocher , Thomas Schneider , Michael Kloeffer , Feng Jin , Sebastian Pulkowski
发明人： Tilmann Haeberle , Lilia Kotchanovskaia , Juergen Subat , Berthold Wocher , Thomas Schneider , Michael Kloeffer , Feng Jin , Sebastian Pulkowski
IPC分类号： G08B5/22 , H04Q1/30
CPC分类号： G06Q10/06
摘要： An incident message, including user-generated input data and collected context data both characterizing a state of a computing system may be received. Thereafter, the incident message may be assigned and routed to a key user based on the context data. The key user may then initiate an implementation of a solution to the incident message causing a solution message to be routed to the end user to notifying the end user of a solution to the incident message. Related apparatuses, methods, computer program products, and computer systems are also described.
摘要翻译：可以接收包括表征计算系统的状态的用户生成的输入数据和收集的上下文数据的事件消息。此后，可以基于上下文数据将事件消息分配并路由到密钥用户。然后，关键用户可以启动对事件消息的解决方案的实现，导致解决方案消息被路由到最终用户以通知最终用户对事件消息的解决方案。还描述了相关装置，方法，计算机程序产品和计算机系统。

5. 发明申请

US20080126110A1 Integrated software support for a distributed business application with seamless backend communications 有权
标题翻译：集成软件支持具有无缝后端通信的分布式业务应用程序
公开(公告)号：US20080126110A1
公开(公告)日：2008-05-29
申请号：US11604457
申请日：2006-11-27
申请人： Tilmann Haeberle , Lilia Kotchanovskaia , Thomas Schneider , Uta Prigge , Alexander Gerber , Sebastian Pulkowski , Jan Jansen , Dorothea Hoefler , Herbert Stegmueller , Karolin Laicher
发明人： Tilmann Haeberle , Lilia Kotchanovskaia , Thomas Schneider , Uta Prigge , Alexander Gerber , Sebastian Pulkowski , Jan Jansen , Dorothea Hoefler , Herbert Stegmueller , Karolin Laicher
IPC分类号： G06Q99/00 , G06F11/07
CPC分类号： G06F9/542 , G06F11/2257
摘要： The disclosure provides integrated software for supporting a distributed business application comprising computer readable instructions embodied on media. The integrated support software is operable to automatically monitor the distributed business application for potential incidents. It also facilitates continuous data exchange between the distributed business application and a remote support module based on the automatic monitoring, with the communications in a protocol associated with a plurality of services in the distributed business application and with a plurality of incidents for these services. Upon identification of a potential incident, the software provides integrated incident management in the distributed business application and provides software maintenance management to the distributed business application for one or more identified incidents.
摘要翻译：本公开提供用于支持分布式业务应用的集成软件，包括在媒体上体现的计算机可读指令。集成支持软件可以自动监控分布式业务应用程序的潜在事件。它还有助于基于自动监控的分布式业务应用程序和远程支持模块之间的连续数据交换，以及与分布式业务应用程序中的多个服务相关联的协议中的通信以及针对这些服务的多个事件。在识别潜在事件后，该软件在分布式业务应用程序中提供集成事件管理，并为分布式业务应用程序提供一个或多个已识别事件的软件维护管理。

6. 发明授权

US08209669B2 System and method for supporting software 有权
标题翻译：支持软件的系统和方法
公开(公告)号：US08209669B2
公开(公告)日：2012-06-26
申请号：US11738163
申请日：2007-04-20
申请人： Thomas Schneider , Juergen Sattler , Tilmann Haeberle
发明人： Thomas Schneider , Juergen Sattler , Tilmann Haeberle
IPC分类号： G06F9/44
CPC分类号： G06Q10/10
摘要： This disclosure provides various embodiments of software for supporting a business application. In one aspect, the software receives error information and dynamic context information from a remote business application, where the dynamic context information may partially identify the particular execution point of the business application and a portion of the business data associated with that execution point, present a search interface to a support user utilizing search criteria that is automatically populated using the received information, and, upon request of the support user, generates an execution environment that simulates the remote business application execution using the received information. In some implementations, the software is farther operable to retrieve static context information related to the remote business application from a static context information repository. In those instances, the execution environment for the support user may be generated using at least a portion of the retrieved static context information.
摘要翻译：本公开提供了用于支持业务应用的软件的各种实施例。在一个方面，软件从远程业务应用接收错误信息和动态上下文信息，其中动态上下文信息可以部分地识别业务应用的特定执行点和与该执行点相关联的业务数据的一部分，呈现使用利用所接收的信息自动填充的搜索条件向支持用户搜索接口，并且在支持用户请求时，使用所接收的信息生成模拟远程业务应用执行的执行环境。在一些实现中，该软件进一步可操作以从静态上下文信息库中检索与远程业务应用相关的静态上下文信息。在这些情况下，可以使用所检索的静态上下文信息的至少一部分来生成支持用户的执行环境。

7. 发明申请

US20100057677A1 SOLUTION SEARCH FOR SOFTWARE SUPPORT 有权
标题翻译：解决方案搜索软件支持
公开(公告)号：US20100057677A1
公开(公告)日：2010-03-04
申请号：US12199773
申请日：2008-08-27
申请人： Roman Rapp , Constantin Savu , Tilmann Haeberle , Thomas Schneider , Olena Kushakovska , Jean-Pierre Djamdji
发明人： Roman Rapp , Constantin Savu , Tilmann Haeberle , Thomas Schneider , Olena Kushakovska , Jean-Pierre Djamdji
IPC分类号： G06F17/30
CPC分类号： G06F17/30557 , G06F9/453 , G06F11/0709 , G06F11/0748 , G06F11/0769 , G06F11/079 , G06F11/327
摘要： A search middleware may be used to receive search requests regarding a software incident associated with a software application. The search requests may be populated with attribute values determined based on context data associated with the software application and collected in association with the software incident. The search requests may be dispatched to a subset of a plurality of solution repositories, even if the solution repositories have different interfaces and/or search technologies. The resulting solution documents retrieved from the solution repositories may be compiled for presentation on a solution search interface.
摘要翻译：可以使用搜索中间件来接收关于与软件应用相关联的软件事件的搜索请求。搜索请求可以根据与软件应用相关联的上下文数据确定的属性值来填充并且与软件事件相关联地收集。即使解决方案存储库具有不同的接口和/或搜索技术，搜索请求可以被分派到多个解决方案库的子集。可以编译从解决方案库中检索的所得到的解决方案文档，以便在解决方案搜索界面上显示。

8. 发明申请

US20080262860A1 System and Method for Supporting Software 有权
标题翻译：支持软件的系统和方法
公开(公告)号：US20080262860A1
公开(公告)日：2008-10-23
申请号：US11738163
申请日：2007-04-20
申请人： Thomas Schneider , Juergen Sattler , Tilmann Haeberle
发明人： Thomas Schneider , Juergen Sattler , Tilmann Haeberle
IPC分类号： G06Q10/00
CPC分类号： G06Q10/10
摘要： This disclosure provides various embodiments of software for supporting a business application. In one aspect, the software receives error information and dynamic context information from a remote business application, where the dynamic context information may partially identify the particular execution point of the business application and a portion of the business data associated with that execution point, present a search interface to a support user utilizing search criteria that is automatically populated using the received information, and, upon request of the support user, generates an execution environment that simulates the remote business application execution using the received information. In some implementations, the software is farther operable to retrieve static context information related to the remote business application from a static context information repository. In those instances, the execution environment for the support user may be generated using at least a portion of the retrieved static context information.
摘要翻译：本公开提供了用于支持业务应用的软件的各种实施例。在一个方面，软件从远程业务应用接收错误信息和动态上下文信息，其中动态上下文信息可以部分地识别业务应用的特定执行点和与该执行点相关联的业务数据的一部分，呈现使用利用所接收的信息自动填充的搜索条件向支持用户搜索接口，并且在支持用户请求时，使用所接收的信息生成模拟远程业务应用执行的执行环境。在一些实现中，该软件进一步可操作以从静态上下文信息库中检索与远程业务应用相关的静态上下文信息。在这些情况下，可以使用所检索的静态上下文信息的至少一部分来生成支持用户的执行环境。

9. 发明授权

US08234633B2 Incident simulation support environment and business objects associated with the incident 有权
标题翻译：事件仿真支持与事件相关联的环境和业务对象
公开(公告)号：US08234633B2
公开(公告)日：2012-07-31
申请号：US11971409
申请日：2008-01-09
申请人： Thomas Schneider , Juergen Sattler , Tilmann Haeberle
发明人： Thomas Schneider , Juergen Sattler , Tilmann Haeberle
IPC分类号： G06F9/45 , G06F9/44
CPC分类号： G06F11/2294
摘要： This disclosure describes software for supporting an application. In one aspect, software for supporting a business application receives error and dynamic context information from a remote business application in response to an incident. The dynamic context information at least partially identifies one or more business objects (BOs) associated with the incident. The software is further operable to clone at least one of the BOs associated with the incident. The software can then start a transaction simulating the incident. Conversely, the business application (or other supported software) can transmit error and dynamic context information to support software related to an incident within having a particular execution environment. In response to an automated request from the support software executing a simulated transaction simulating the incident, the supported software communicates a clone of one of the associated BOs to the support software. Alternatively, the software re-directs service calls instead of cloning BOs.
摘要翻译：本公开描述了用于支持应用的软件。一方面，用于支持业务应用的软件响应于事件从远程业务应用接收错误和动态上下文信息。动态上下文信息至少部分地识别与事件相关联的一个或多个业务对象（BO）。该软件还可操作以克隆与事件相关联的至少一个BO。然后软件可以开始模拟事件的事务。相反，业务应用程序（或其他支持的软件）可以发送错误和动态上下文信息，以支持具有特定执行环境的事件相关的软件。响应于来自执行模拟事件的模拟交易的支持软件的自动请求，所支持的软件将相关联的BO之一的克隆传送到支持软件。或者，软件重新引导服务调用，而不是克隆BO。

10. 发明申请

US20120066218A1 SOLUTION SEARCH FOR SOFTWARE SUPPORT 有权
标题翻译：解决方案搜索软件支持
公开(公告)号：US20120066218A1
公开(公告)日：2012-03-15
申请号：US13301527
申请日：2011-11-21
申请人： Roman Rapp , Constantin Savu , Tilmann Haeberle , Thomas Schneider , Olena Kushakovska , Jean-Pierre Djamdji
发明人： Roman Rapp , Constantin Savu , Tilmann Haeberle , Thomas Schneider , Olena Kushakovska , Jean-Pierre Djamdji
IPC分类号： G06F17/30
CPC分类号： G06F17/30557 , G06F9/453 , G06F11/0709 , G06F11/0748 , G06F11/0769 , G06F11/079 , G06F11/327
摘要： A search middleware may be used to receive search requests regarding a software incident associated with a software application. The search requests may be populated with attribute values determined based on context data associated with the software application and collected in association with the software incident. The search requests may be dispatched to a subset of a plurality of solution repositories, even if the solution repositories have different interfaces and/or search technologies. The resulting solution documents retrieved from the solution repositories may be compiled for presentation on a solution search interface.
摘要翻译：可以使用搜索中间件来接收关于与软件应用相关联的软件事件的搜索请求。搜索请求可以根据与软件应用相关联的上下文数据确定的属性值来填充并且与软件事件相关联地收集。即使解决方案存储库具有不同的接口和/或搜索技术，搜索请求可以被分派到多个解决方案库的子集。可以编译从解决方案库中检索的所得到的解决方案文档，以便在解决方案搜索界面上显示。

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